At Chubb, our aim is to process your claim as quickly as possible.

On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.

To avoid delay and to ensure your claim is handled promptly and efficiently, please take note of the details outlined for how to make a claim.

Online Claim Form

For further questions on your Claims, please call Customer Service at at Tel: 6398 8776 (Mon-Fri: 9am to 5pm only).


  • In respect of medical claims (including travel cancellation) you should submit claims to your private health provider prior to lodgment with Travel Pro® Enhanced.
  • For Travel or Baggage delays, a document must be obtained from the airline or carriers representative involved confirming the flight number, delay period and the reason for the delay
  • For checked-in baggage loss, damage or theft immediately (within 24 hours) report to the airline or the carrier involved and submit a claim to them. In many instances they may be responsible for damage and/or loss. Please also obtain a loss/damage Baggage Report from the airline or carriers representative.
  • Report any other baggage loss or damage to the local authority/police and retain the police report for your records to submit with claim form.
  • All losses under Travel Documents must be reported to local authorities and written acknowledgment obtained.
  • For liability claims do not make any admission or offer. Request the claim against you be put in writing.


  1. You need to submit your claim within 30 days of the event giving rise to your claim.
  2. Submit your claim by using our Travel Online Claim Form. Alternatively you can download a copy of our Chubb Travel Insurance claim form.
  3. Complete ALL relevant sections & questions of the claim form that relate to your claim in full. Missing out details will usually result in us needing to contact you for clarification and delay the assessment of your claim.
  4. For prompt assessment of your claim submit your claim form and supporting documentation by using our Travel Online Claim Form or by emailing to Alternatively you can submit your claim via post.
  5. Once submitted you should expect to receive confirmation of your claim number within 3 days for emailed claims and within 5 days for posted claims.
  6. Should you have any query in relation to your claim including a status update please contact our Claims at remembering to quote your policy and claim number.


All claims are required to be submitted with the following supporting documents:

  • Completed Claim Form
  • Travel booking confirmation and itinerary.

In addition to these the following additional supporting documents are required based on the type of claim you are submitting


Benefit Being Claimed For Proof of Loss Document
Personal Accident: Accidental Death
  • Copy of death certificate & copy of coroner's dispositions and finding (if applicable)
Personal Accident: Permanent Total Disablement or Personal Accident: Loss of Limbs or eyes
  • Medical practitioner's statement
Child Education Expenses
  • Copy of birth certificate
Medical Expenses
  • Medical report; and
  • Proof of cost (e.g. doctor’s invoice/receipt)
Compassionate Allowance or Child Guard
  • Medical report or in the event of death a copy of death certificate
Hospital Income
  • Medical report; and
  • Hospital bill
Personal Liability
  • Letter or Demand of a claim made against you
Trip Cancellation or Trip Curtailment
  • Any documentation that supports the unforeseen circumstances that led to the cancellation or curtailment (e.g. a Medical Report)
Travel Delay or Travel Misconnection or Flight Diversion or Travel Overbooked or Missed Departure
  • Notification from the airline or transport carrier confirming reason for the delay; and
  • Proof of additional expenses
Baggage Delay
  • Airline baggage irregularity report or similar confirming delay; and
  • Proof of additional expenses
Loss of: Personal Effects and Baggage; or Personal Money; or Travel Documents
  • Any document that demonstrates proof of ownership; and
  • Any document that adequately supports the amount claimed (replacement invoices or repair quotes); and in the event of theft; and
  • A Police Report
Credit Card Indemnity
  • A Police Report; and
  • Credit Card statement that identifies the fraudulent transactions; and
  • Any correspondence you have received from your card issuer in relation to the fraudulent transactions
Hijack Inconvenience
  • Letter from Airlines company and Police Report
Home Contents Benefit
  • A Police Report

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